What if I bump, break or bruise it?

Our protection plan covers general wear and tear of our inventory. If the furniture is returned in un-rentable condition or damaged beyond repair you will be responsible for the repair or replacement cost.

Can your pieces be used outdoors?

All events that plan to use our pieces outside must have a rain plan on file. This will be communicated between you and our Events Coordinator prior to your event.

What is the protection plan on my inventory?

Keeping our inventory in amazing shape is a top priority at Eight Sixteen. The protection plan is a mandatory 10% non-refundable deposit. This covers reasonable wear and tear and overall maintenance of our furniture.

What if I need to make changes to my order?

You are welcome to make swaps if necessary, pending availability, as long as it is still within the minimum and your original order total. We are unable to issue refunds for specific pieces, but you can swap them for other items.

What is the cancellation policy?

We require a 50% non-refundable deposit reserve our pieces.

What if I want to move the pieces?

If you would like to move the furniture during the event to another space, this is considered a room flip. Please let us know if this is the case so that we can quote the cost to have our team come back to move the furniture.

Can I pick up the furniture myself?

We do not allow pick up of our rental items. All of our items need to be delivered and set-up by our team of expect crew members.

How long will my proposal last?

Your proposal will automatically expire 2 weeks after it is created. In the event that another client becomes interested in the items we're holding for your date, you will have first right of refusal. You'll have 48 hours to confirm your order or release the items.

How much does delivery cost?

Our delivery costs are calculated based on the amount of furniture being rented, venue, timing and other factors. Once we have all of the details, we will get a personalized quote for your event. Please reach out to us for more information.

What if I don’t see what I'm looking for?

Feel free to reach out and let us know what you’re searching for. It’s likely we may have it in our collection, but it just hasn’t made it onto our website yet since we’re constantly adding to our rental items. If we don’t have what you’re looking for, we may know where to find it and we’re always up for a good hunt.